carer and person with dementia walking outside

Croydon Council Adult Social Care Charging Policy Consultation

Croydon carers are invited to attend a consultation event on changes to how adults pay for their care on Tuesday 8 January 2019 from 1pm-2pm at the Carers Support Centre, 24 George Street, Croydon CR0 1PB.

Croydon Council is consulting carers and those they support on proposed changes to their charging policy for adult social care and how people pay for their care. This includes homecare (care at home) or care in a care home.

The summarised proposed changes are:

1 Amending the point at which services become chargeable

Charging from the start of service

2 Changing the treatment of some income

Taking the full amount of the Higher rate Disability living allowance (care component) DLA, Attendance Allowance (AA) and the enhanced daily rate of Personal independence payment (PIP) into account in the financial assessment

3 Light touch financial assessments

Clients on the lowest level of income completing a light touch financial assessment to receive a faster response

4 Administration charges

Applying an arrangement fee for arranging care and support on behalf of people who pay for their own care and who ask the local authority to arrange their care and support.

5 Meals on wheels

Taking away the subsidy currently in place and changes to how the service is provided to people.

Carers who attend the consultation event will hear from Croydon Council staff on the proposed changes and have an opportunity to ask questions and express views.

If you would like to attend, please contact Amy Deakin on 020 8649 6288 and leave a voicemail, or email

Due to the short notice of this event, we are encouraging carers to reply to the survey individually. Copies of the consultation will be available at the Carers Support Centre.

The consultation documents and survey are also available on the Council’s website:

To find the survey, go to the Get Involved section and click on the Client Contributions / Charging Policy consultation. You will see the consultation documents as downloads. To start the survey, scroll to the bottom of the page and select Click To Take Part.

Carers who struggle to get online can call the Charging Helpline (020 8760 5676) between 10am and 12pm and 2pm to 4pm on Tuesday, Wednesdays and Fridays, or leave a voicemail outside of those times, to share views.

The Carers Information Service will be responding to the consultation as an organisation. We strongly encourage carers to read the consultation document and respond before 25 January 2019.

To share this information with contacts, please download the consultation flyer and poster.

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